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How long will it take for my item to get delivered?
Depending on the level of customization in your gear will vary the time it takes to get to you. You should get your item within 2 - 3 weeks unless otherwise stated on the sales page. This allows us time to process your order, properly custom make it for you, and get it shipped out. International orders can take a bit longer.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact us and we will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to [email protected] and we'll get you a new one out!